{"id":8235,"date":"2026-11-10T15:54:34","date_gmt":"2026-11-10T13:54:34","guid":{"rendered":"https:\/\/solcore.eu\/service-and-support\/"},"modified":"2026-11-10T15:54:34","modified_gmt":"2026-11-10T13:54:34","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/solcore.eu\/en\/service-and-support\/","title":{"rendered":"Service &amp; Support"},"content":{"rendered":"<div class=\"ss-wrap\" id=\"ss\"><form method=\"post\" enctype=\"multipart\/form-data\" id=\"ss-form\" action=\"https:\/\/solcore.eu\/wp-admin\/admin-post.php\" novalidate><input type=\"hidden\" name=\"action\" value=\"solcore_support_submit\"><input type=\"hidden\" name=\"ss_lang\" value=\"en\"><input type=\"hidden\" name=\"ss_back\" value=\"https:\/\/solcore.eu\/en\/service-and-support\/\"><input type=\"hidden\" name=\"ss_tok\" value=\"\" data-tok=\"1794585901.911186e4dbafaf4eb28f7110616f6b9b27e5eede2c0049ef2c68410eb05c5278\"><div class=\"ss-hp\"><label>Website<input type=\"text\" name=\"ss_website\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/div><div class=\"ss-card\" id=\"ss-s1\"><h3><span class=\"ss-num\">1<\/span>Your device<\/h3><div class=\"ss-grid\"><div class=\"ss-field\"><label for=\"ss_type\">Product type *<\/label><select id=\"ss_type\" name=\"ss_type\"><option value=\"\">\u2014 Select \u2014<\/option><option value=\"heater\">Water heater<\/option><option value=\"fan\">Exhaust fan<\/option><\/select><\/div><div class=\"ss-field\"><label for=\"ss_model\">Model *<\/label><select id=\"ss_model\" name=\"ss_model\" data-val=\"\"><option value=\"\">\u2014 Select the type first \u2014<\/option><\/select><\/div><div class=\"ss-field ss-full\" id=\"ss-serial-wrap\"><label for=\"ss_serial\">Serial number (S\/N)<\/label><div style=\"display:flex;gap:10px;flex-wrap:wrap\"><input type=\"text\" id=\"ss_serial\" name=\"ss_serial\" value=\"\" pattern=\"[A-Z0-9]+\" autocomplete=\"off\" spellcheck=\"false\" style=\"flex:1 1 220px;text-transform:uppercase\"><button type=\"button\" class=\"ss-btn alt\" id=\"ss-check\">Check warranty<\/button><\/div><small>Found on the label of the device. Capital Latin letters (A-Z) and numbers only.<\/small><small id=\"ss-serial-dyn\" style=\"color:#1a56db;font-weight:600\"><\/small><div id=\"ss-wres\"><\/div><\/div><\/div><\/div><div class=\"ss-card\" id=\"ss-s2\" hidden><h3><span class=\"ss-num\">2<\/span>What problem are you facing?<\/h3><div class=\"ss-field\"><select id=\"ss_issue\" name=\"ss_issue\" data-val=\"\"><\/select><\/div><div id=\"ss-sol\" hidden><div class=\"ss-safe\" id=\"ss-safe\"><\/div><p id=\"ss-soltxt\"><\/p><div id=\"ss-chkwrap\"><\/div><div class=\"ss-msg unknown\" id=\"ss-esc\" hidden><\/div><div class=\"ss-actions\"><button type=\"button\" class=\"ss-btn ok\" id=\"ss-solved\">\u2714 The problem is solved<\/button><button type=\"button\" class=\"ss-btn\" id=\"ss-ticket\">Not solved \u2014 open a request<\/button><\/div><\/div><\/div><div class=\"ss-card ss-center\" id=\"ss-thanks\" hidden><div class=\"ss-big\">\ud83d\ude4f<\/div><h3>We are glad the problem is solved!<\/h3><p>Thank you very much for your trust in SOLCORE. If you need help again, we are here.<\/p><\/div><div class=\"ss-card\" id=\"ss-s3\" hidden><h3><span class=\"ss-num\">3<\/span>Contact details and request<\/h3><div class=\"ss-grid\"><div class=\"ss-field\"><label for=\"ss_name\">Full name *<\/label><input type=\"text\" id=\"ss_name\" name=\"ss_name\" value=\"\"><\/div><div class=\"ss-field\"><label for=\"ss_email\">Email *<\/label><input type=\"email\" id=\"ss_email\" name=\"ss_email\" value=\"\"><\/div><div class=\"ss-field ss-full\"><label for=\"ss_phone\">Phone *<\/label><div class=\"ss-phone\"><select id=\"ss_pcountry\" name=\"ss_pcountry\"><option value=\"GR\" data-dial=\"+30\" selected>Greece (+30)<\/option><option value=\"CY\" data-dial=\"+357\">Cyprus (+357)<\/option><option value=\"AL\" data-dial=\"+355\">Albania (+355)<\/option><option value=\"AU\" data-dial=\"+61\">Australia (+61)<\/option><option value=\"AT\" data-dial=\"+43\">Austria (+43)<\/option><option value=\"BE\" data-dial=\"+32\">Belgium (+32)<\/option><option value=\"BA\" data-dial=\"+387\">Bosnia and Herzegovina (+387)<\/option><option value=\"BR\" data-dial=\"+55\">Brazil (+55)<\/option><option value=\"BG\" data-dial=\"+359\">Bulgaria (+359)<\/option><option value=\"CA\" data-dial=\"+1\">Canada (+1)<\/option><option value=\"CN\" data-dial=\"+86\">China (+86)<\/option><option value=\"HR\" data-dial=\"+385\">Croatia (+385)<\/option><option value=\"CZ\" data-dial=\"+420\">Czechia (+420)<\/option><option value=\"DK\" data-dial=\"+45\">Denmark (+45)<\/option><option value=\"EG\" data-dial=\"+20\">Egypt (+20)<\/option><option value=\"EE\" data-dial=\"+372\">Estonia (+372)<\/option><option value=\"FI\" data-dial=\"+358\">Finland (+358)<\/option><option value=\"FR\" data-dial=\"+33\">France (+33)<\/option><option value=\"GE\" data-dial=\"+995\">Georgia (+995)<\/option><option value=\"DE\" data-dial=\"+49\">Germany (+49)<\/option><option value=\"HU\" data-dial=\"+36\">Hungary (+36)<\/option><option value=\"IS\" data-dial=\"+354\">Iceland (+354)<\/option><option value=\"IN\" data-dial=\"+91\">India (+91)<\/option><option value=\"IE\" data-dial=\"+353\">Ireland (+353)<\/option><option value=\"IL\" data-dial=\"+972\">Israel (+972)<\/option><option value=\"IT\" data-dial=\"+39\">Italy (+39)<\/option><option value=\"JP\" data-dial=\"+81\">Japan (+81)<\/option><option value=\"XK\" data-dial=\"+383\">Kosovo (+383)<\/option><option value=\"LV\" data-dial=\"+371\">Latvia (+371)<\/option><option value=\"LB\" data-dial=\"+961\">Lebanon (+961)<\/option><option value=\"LT\" data-dial=\"+370\">Lithuania (+370)<\/option><option value=\"LU\" data-dial=\"+352\">Luxembourg (+352)<\/option><option value=\"MT\" data-dial=\"+356\">Malta (+356)<\/option><option value=\"MD\" data-dial=\"+373\">Moldova (+373)<\/option><option value=\"ME\" data-dial=\"+382\">Montenegro (+382)<\/option><option value=\"NL\" data-dial=\"+31\">Netherlands (+31)<\/option><option value=\"NZ\" data-dial=\"+64\">New Zealand (+64)<\/option><option value=\"MK\" data-dial=\"+389\">North Macedonia (+389)<\/option><option value=\"NO\" data-dial=\"+47\">Norway (+47)<\/option><option value=\"PL\" data-dial=\"+48\">Poland (+48)<\/option><option value=\"PT\" data-dial=\"+351\">Portugal (+351)<\/option><option value=\"RO\" data-dial=\"+40\">Romania (+40)<\/option><option value=\"RU\" data-dial=\"+7\">Russia (+7)<\/option><option value=\"SA\" data-dial=\"+966\">Saudi Arabia (+966)<\/option><option value=\"RS\" data-dial=\"+381\">Serbia (+381)<\/option><option value=\"SK\" data-dial=\"+421\">Slovakia (+421)<\/option><option value=\"SI\" data-dial=\"+386\">Slovenia (+386)<\/option><option value=\"ZA\" data-dial=\"+27\">South Africa (+27)<\/option><option value=\"ES\" data-dial=\"+34\">Spain (+34)<\/option><option value=\"SE\" data-dial=\"+46\">Sweden (+46)<\/option><option value=\"CH\" data-dial=\"+41\">Switzerland (+41)<\/option><option value=\"TR\" data-dial=\"+90\">Turkey (+90)<\/option><option value=\"UA\" data-dial=\"+380\">Ukraine (+380)<\/option><option value=\"AE\" data-dial=\"+971\">United Arab Emirates (+971)<\/option><option value=\"GB\" data-dial=\"+44\">United Kingdom (+44)<\/option><option value=\"US\" data-dial=\"+1\">United States (+1)<\/option><\/select><input type=\"text\" class=\"ss-prefix\" id=\"ss_prefix\" value=\"+30\" readonly tabindex=\"-1\"><input type=\"tel\" id=\"ss_phone\" name=\"ss_phone\" value=\"\" inputmode=\"tel\"><\/div><\/div><div class=\"ss-field ss-full\"><label for=\"ss_address\">Address *<\/label><input type=\"text\" id=\"ss_address\" name=\"ss_address\" value=\"\"><\/div><div class=\"ss-field\"><label for=\"ss_postcode\">Postcode *<\/label><input type=\"text\" id=\"ss_postcode\" name=\"ss_postcode\" value=\"\"><\/div><div class=\"ss-field\"><label for=\"ss_city\">City *<\/label><input type=\"text\" id=\"ss_city\" name=\"ss_city\" value=\"\"><\/div><div class=\"ss-field ss-full\"><label for=\"ss_country\">Country *<\/label><select id=\"ss_country\" name=\"ss_country\"><option value=\"GR\" selected>Greece<\/option><option value=\"CY\">Cyprus<\/option><option value=\"AL\">Albania<\/option><option value=\"AU\">Australia<\/option><option value=\"AT\">Austria<\/option><option value=\"BE\">Belgium<\/option><option value=\"BA\">Bosnia and Herzegovina<\/option><option value=\"BR\">Brazil<\/option><option value=\"BG\">Bulgaria<\/option><option value=\"CA\">Canada<\/option><option value=\"CN\">China<\/option><option value=\"HR\">Croatia<\/option><option value=\"CZ\">Czechia<\/option><option value=\"DK\">Denmark<\/option><option value=\"EG\">Egypt<\/option><option value=\"EE\">Estonia<\/option><option value=\"FI\">Finland<\/option><option value=\"FR\">France<\/option><option value=\"GE\">Georgia<\/option><option value=\"DE\">Germany<\/option><option value=\"HU\">Hungary<\/option><option value=\"IS\">Iceland<\/option><option value=\"IN\">India<\/option><option value=\"IE\">Ireland<\/option><option value=\"IL\">Israel<\/option><option value=\"IT\">Italy<\/option><option value=\"JP\">Japan<\/option><option value=\"XK\">Kosovo<\/option><option value=\"LV\">Latvia<\/option><option value=\"LB\">Lebanon<\/option><option value=\"LT\">Lithuania<\/option><option value=\"LU\">Luxembourg<\/option><option value=\"MT\">Malta<\/option><option value=\"MD\">Moldova<\/option><option value=\"ME\">Montenegro<\/option><option value=\"NL\">Netherlands<\/option><option value=\"NZ\">New Zealand<\/option><option value=\"MK\">North Macedonia<\/option><option value=\"NO\">Norway<\/option><option value=\"PL\">Poland<\/option><option value=\"PT\">Portugal<\/option><option value=\"RO\">Romania<\/option><option value=\"RU\">Russia<\/option><option value=\"SA\">Saudi Arabia<\/option><option value=\"RS\">Serbia<\/option><option value=\"SK\">Slovakia<\/option><option value=\"SI\">Slovenia<\/option><option value=\"ZA\">South Africa<\/option><option value=\"ES\">Spain<\/option><option value=\"SE\">Sweden<\/option><option value=\"CH\">Switzerland<\/option><option value=\"TR\">Turkey<\/option><option value=\"UA\">Ukraine<\/option><option value=\"AE\">United Arab Emirates<\/option><option value=\"GB\">United Kingdom<\/option><option value=\"US\">United States<\/option><\/select><div id=\"ss-cy-note\" class=\"ss-msg unknown\" hidden>For Cyprus, service and technical support are provided by the exclusive importer of SOLCORE products, L. Papettas &amp; Sons LTD. Your request will be handled by the importer.<\/div><\/div><div class=\"ss-field ss-full\"><label for=\"ss_description\">Description of the problem *<\/label><textarea id=\"ss_description\" name=\"ss_description\"><\/textarea><\/div><div class=\"ss-field ss-full\" id=\"ss-inv-wrap\" hidden><label for=\"ss_invoice\">Invoice \/ receipt number *<\/label><input type=\"text\" id=\"ss_invoice\" name=\"ss_invoice\" value=\"\" autocomplete=\"off\"><small>Exhaust fans have no serial number: the warranty is checked from the invoice number and the proof-of-purchase file.<\/small><\/div><div class=\"ss-field ss-full\"><label for=\"ss_file\"><span id=\"ss-file-opt\">Photo or PDF (optional: e.g. label, damage, proof of purchase)<\/span><span id=\"ss-file-req\" hidden>Proof of purchase \/ invoice (photo or PDF) *<\/span><\/label><input type=\"file\" id=\"ss_file\" name=\"ss_file\" accept=\".pdf,.jpg,.jpeg,.png,application\/pdf,image\/jpeg,image\/png\"><small>PDF, JPG or PNG, up to 8 MB.<\/small><\/div><div class=\"ss-full ss-consent\"><input type=\"checkbox\" id=\"ss_consent\" name=\"ss_consent\" value=\"1\"><label for=\"ss_consent\">I consent to SOLCORE storing and processing my data to handle my service request, in accordance with the <a href=\"https:\/\/solcore.eu\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a>.<\/label><\/div><div class=\"ss-full\"><button type=\"submit\" class=\"ss-btn\">Submit request<\/button> <span style=\"margin-left:10px;font-size:13px;color:#667\">Fields marked * are required.<\/span><\/div><\/div><\/div><\/form><script>window.SS={\"issues\":{\"heater\":[{\"key\":\"leak\",\"label\":\"Water leak\",\"sol\":\"Most leaks come from the inlet and outlet connections, not from the appliance itself. 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